Shipping & Delivery Policy

At JM Appliances we aim to provide a smooth and reliable delivery experience. We work with trusted third-party delivery providers and shipping carriers to deliver appliances, electronics and other products to residential and commercial addresses.

1. Where we deliver

Items under 30 kg

We ship across Canada to every province.

Large home appliances and items over 30 kg

Local delivery only, within the Greater Toronto Area and surrounding regions:

Toronto, North York, Scarborough, Etobicoke, Markham, Mississauga, Brampton, Pickering, Ajax, Whitby, Oshawa, Caledon and Bolton, Aurora, Clarington, East Gwillimbury, Georgina, Halton Hills and Georgetown, Hamilton, Milton, Richmond Hill, Vaughan, and Uxbridge.

Some products are available for local delivery or in-store pickup only. If you are unsure whether we deliver to your address, please contact us before placing your order.

2. Delivery and shipping charges

Local delivery of large home appliances

• $90 plus HST for up to 2 pieces
• $25 plus HST for each additional unit

Canada-wide shipping of items under 30 kg

Shipping is calculated at checkout based on your delivery address and the weight and size of your order. The exact cost is shown to you before you complete your purchase.

Additional services — installation, uninstallation, door removal and reassembly, stair carrying, and haul-away of your old appliance — are not included in the delivery charge and are quoted separately.

3. Order processing

Orders are generally processed within 1 to 3 business days after payment confirmation, subject to product availability and order verification.

Processing may take longer for large appliances, special orders, freight shipments, or products requiring additional handling. Orders placed on weekends or public holidays are processed on the next business day.

An order confirmation does not mean that your order has shipped or been scheduled for delivery.

4. Delivery timeframes

• Local deliveries are typically scheduled within 1 to 5 business days after processing.
• Shipments outside the local delivery area vary by destination and carrier.
• Large appliances and freight shipments are coordinated with you separately.

All delivery timeframes are estimates and are not guaranteed unless confirmed by us in writing. Delays may occur because of carrier disruptions, severe weather, traffic, or unexpected operational issues.

5. What our delivery includes

• Inside-home delivery: we bring your appliance into your home and place it in your chosen location, provided there is sufficient space and safe access.
• Installation and uninstallation: available for an additional charge.
• Door removal and reassembly: if doors, frames or other obstructions need to be removed to complete the delivery, additional charges apply.
• Haul-away: removal of your old appliance is available for an additional charge.

Please measure your access points and the appliance dimensions before ordering, and contact us before your delivery date if you have any concerns about access or space.

6. Preparing for your delivery

Before your scheduled delivery, please:

• Measure the appliance, doorways, hallways, stairways and any tight turns along the delivery route
• Clear the delivery path of furniture, rugs, boxes and other obstacles
• Make sure the location is clean, level, and has the required electrical, water or other connections
• Arrange access to your building, elevator, loading area or parking, if required
• Make sure someone aged 18 or over is available to receive the delivery

Please tell us in advance about stairs, restricted access, condominium delivery rules or any other special requirements.

7. Inspection on delivery

Please inspect your products and packaging on delivery. Report any visible damage, missing items or incorrect products to us within 48 hours, with photographs and your order number where available. Please keep the original packaging and delivery documentation.

8. Failed or missed deliveries

If a delivery cannot be completed because nobody is available to receive it, the address is incorrect, or access is restricted, the carrier may arrange another attempt or return the shipment to us.

A redelivery charge of $90 plus HST for up to 2 pieces, and $25 plus HST for each additional unit, applies.

9. Delayed, lost or damaged shipments

If your order is delayed, appears to be lost, or arrives damaged, please contact us with your order details and any photographs or tracking information.

We will investigate with the relevant carrier, delivery provider or manufacturer and tell you the available next steps. Nothing in this policy excludes any rights or remedies that cannot legally be waived.

10. Cancellations and delivery changes

If you need to cancel an order or change a delivery address, please contact us as soon as possible.

Once an order has been dispatched, transferred to a carrier, or scheduled for delivery, cancellation or changes may be subject to additional conditions or costs. Any refund will be handled under our Return & Refund Policy.

11. In-store pickup

In-store pickup is available at Unit 15, 1275 Morningside Ave, Scarborough, seven days a week between 11:00 AM and 7:00 PM.

Please wait until you receive confirmation that your order is ready before visiting, as some items require additional preparation or transfer time.

Bring your order confirmation and valid photo identification. If someone else is collecting on your behalf, prior authorisation may be required.

You are responsible for arranging suitable transport and for ensuring your vehicle has sufficient space and load capacity. Please inspect your items and tell our staff about any visible damage or missing parts before leaving the store.

In-store pickup does not include home delivery, installation, uninstallation or haul-away. These services can be arranged separately for an additional charge.

12. Contact us