Return & Refund Policy

Our 30-day return window

Factory-sealed products may be returned within 30 days of the original pickup or delivery date, whether or not the product is defective.

If you have changed your mind

The product must be unused and in its original sealed packaging. A restocking fee of 25% of the product price applies, and you are responsible for returning the product to us or arranging its return.

If the product is defective or incorrect

If a product is defective, damaged on arrival, or is not what you ordered, you receive a full refund including any delivery charge you paid, and we cover the cost of the return.

Products that are final sale

The following are sold as-is and cannot be returned or exchanged, other than for a manufacturing fault:

• Open-box products
• Floor models
• Ventilation products
• Microwave ovens
• Accessories — washer hoses, ventilation ducts and stacking kits

Speakers, headphones and other audio products are not classed as accessories and are returnable under the 30-day policy above.

Refurbished products are final sale, but may be exchanged if a manufacturing fault appears within the 30-day in-store warranty period.

Every product in these categories is identified as final sale on its own product page before you buy.

Defective products

If a product develops a fault, contact us and we will arrange an assessment. We may require an inspection by an authorised or qualified service technician before approving a return, exchange or other resolution.

No return or exchange is approved until we have given you written authorisation. Please do not drop off or arrange collection of a product before receiving that authorisation.

Damage on delivery or pickup

Please inspect your product on delivery or at pickup. Any damage must be reported to JM Appliances within 48 hours, with photographs and your order number where possible. Please keep the original packaging and delivery documentation.

This reporting timeframe does not limit any rights or remedies available to you under applicable law.

How to start a return

1. Contact us at info@jmappliances.ca or 416-208-0004 within 30 days of delivery or pickup.
2. Give us your order number, the product, and the reason for the return.
3. Wait for our written authorisation before returning the product or arranging its collection.

Products may be returned to our store at Unit 15, 1275 Morningside Ave, Scarborough, or collected by our third-party delivery provider. We will confirm which applies when we authorise your return.

Exchanges

We accept exchanges where a product has a manufacturing fault. Exchanges are not available where you have simply changed your mind.

Refunds

Once we have received and inspected the returned product, we will issue your refund within 5 business days to your original payment method. Your bank or card provider may take several further days to show the funds in your account.

Your legal rights

This policy is in addition to your rights under Ontario's Consumer Protection Act, 2002 and the Sale of Goods Act. Nothing in this policy limits those rights.

Contact us